Privacy Notice for Universal Mindfulness
Universal Mindfulness works with children and adults developing emotional intelligence skills through Mindfulness and NLP.
This privacy notice describes what personal data we collect, how we use that data, and how to ensure that our processing meets your expectations.
How to update your communications preferences
To update your communications preferences, including how you receive emails, mailings and calls you can:
- Email us at info@universalmindfulness.co.uk
- Call us on 07967 412047
- Write to Mary Morrall at 8 Nursery Road,Bournemouth, BH9 3AS
Why we process personal data
We process personal data from customers who enquire about or subscribe to our company in order to ensure customers get the best possible service from Universal Mindfulness and to ensure that you are kept up to date with future events and relevant articles which might be of interest.
We also process personal data about job applicants, current and former employees, service providers, and other groups of individuals in the course of employment and business operations, and this data is subject to our internal privacy policies.
What personal data do we collect?
Personal data you provide to us when you book or use our services.
Your Name and Title
Your Child(ren)’s Name(s)
Your Child(ren)’s D.O.B. and medical history
Your Address
Your Email Address
Your Telephone Number(s)
Your interactions with us will result in personal data being created and stored by us on our Account and CRM systems that are only accessed on a need to know basis by Mary Morrall and Sarah Bott for invoicing and communications. No data is shared with any other party outside of Universal Mindfulness.
Personal data we create
We analyse the personal data we hold in order to improve the effectiveness of our direct marketing communications or to deliver personalised offerings. This can, in turn, generate personal data; for example, helping us to decide which marketing communications are likely to be of interest to you. This is done on a legitimate interest basis.
Sensitive personal data
We will only hold sensitive data that is pertinent to the safety of the children who join our clubs. This may include, but is not limited to their medical history.
We may hold sensitive data on employees, past employees and prospective employees, but this will only be used or processed for legal, public authorities or health reasons.
How we process personal data
We use personal data with your consent, or where it is necessary, in order to:
- To deliver services for you
- Comply with a legal duty
- Protect your vital interests or the vital interests of those around you
We do not use any of your personal data with other companies.
Enquiries
If you enquire about our services, or engage in activities that we provide, we may ask your consent to provide you with news and offers about our services that you may find of interest. Depending upon your preferences, our communications with you may include:
- Email: We monitor our email communications, including where emails are undelivered and whether or not they appear to have been read. We may cease sending you email communications should we be unable to deliver email to you.
- Calls: Calls made to us, and calls received from us, may be recorded for the purposes of audit, training and the monitoring of services provided by us.
- Web: Visitors to our website may be tracked using analytics methods
- SMS: We may communicate urgent, time critical information by SMS message to existing clients.
You may withdraw or amend your consent to receive news and offers at any time.
Feedback
Upon completion of your association with Universal Mindfulness, we may contact you to seek feedback on your experience to understand your satisfaction level so that we can improve the quality of services we offer.
Your rights concerning your personal data
You have rights over how we use personal data about you, and can exercise those rights by contacting Universal Mindfulness.
In some cases our ability to uphold these rights for you may depend upon our obligations to process personal data for security, safety, fraud prevention reasons, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
Withdrawing consent to processing
Where we have obtained your consent for processing of personal data about you, you have the right to withdraw your consent at any time. Where we process personal data about you in ways for which your consent is not required, for example to record your history, you may ask us to cease processing, or restrict the nature of the processing, if you wish.
Accessing the personal data we hold about you
You may request a copy of the personal data we hold about you. This includes obtaining personal data about you in electronic form to provide to a third party should you wish to do so.
We will update or amend personal data we hold about you if you inform us of inaccuracies.
Deleting personal data we hold about you
We retain personal data for the period required for processing, and where we are under an obligation to do so, for example billing data is retained in accordance with anti-money laundering and financial records keeping requirements.
We will delete personal data we hold about you if you ask us to do so, except where certain exemptions apply.
How to complain about our processing of personal data
If you have a concern or complaint about our processing of personal data, please contact Mary Morrall or Sarah Bott at info@universalmindfulness.co.uk
Securing your personal data
We take the security of your personal data seriously, and use security policies, standards, technologies and ongoing training to safeguard the personal data we process from improper access, use, alteration, destruction and loss.
Website and data collection
To receive up to date information and promotions, you will need to subscribe to our e-newsletters. This is accessible via our website and upon initial enquiry and booking of our events.
Payments
We do not take credit card bookings. All payments are made via online transfer, cash or cheque. This helps to protect your personal data.
As with any standard email, emails containing your personal data sent to or from us will not be encrypted.
This notice was last updated on 14th May 2018. When changes are made to this notice, we will publish the changed notice on our websites with details of the changes.